Shipping and return policies for offthesky
- Shipping Info
hello and thanks for purchasing my music - it's gives me funds to keep buying equipment and software to continue making the music. okay so I AM NOT RESPONSIBLE FOR LOST PACKAGES. PLEASE EMAIL ME TO REQUEST REGISTERED SHIPPING OPTIONS (if you are concerned with your package getting lost overseas, or just need extra assurance the package will get to you). registered mail is more expensive than the shipping rates posted here on bandcamp.
my shipping rates are based on current usps rates(packaging materials also included). i ship via usps first class and receive a confirmation receipt(for intnl' orders only) of the shipment from usps upon shipping. if you would like a photocopy of this confirmation, i will gladly email you that upon request. if you would like any extra security services such as "registered mail" or shipping confirmation (relevant to us recipients only), email me - those cost extra BTW and we will need to negotiate that via paypal. also i can gladly ship via a special carrier(FedEx, UPS, DHL, etc) at your request. please contact me immediately BEFORE YOU PLACE YOUR ORDER to arrange any extras or special shipping needs(such as insurance). i use standard bubble wrap media mailers for cds. if you would like extra padding included(on any fragile items like the lowern decay box), please contact me so we can negotiate the cost of extra packing materials.
as far as VAT and intl' customs fees are concerned, my policy is:
Customs, Duties, and Taxes:
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond my original delivery estimates.
- Return Policy
for damaged items: i am not responsible for how the postal systems or the customs office in your country treats the packages. it has shown that at times they randomly treat items with rough disregard(even if there's a fragile message stamp applied to the package). i recommend that if you want extra security you email me immediately after your purchase to negotiate a more stable packaging solution (such as a box) or shipping insurance(with a carrier such as UPS/FedEX).
the shipping rates i've posted on this site are for USPS and include a standard media bubble mailer which works great on regular cds (up to 3). larger orders by default get a box and bubble wrap for the items therein. for fragile items (such as the 'lowern decay' box), i recommend that you email me after you place your purchase to negotiate more sturdy package solution. otherwise, sending fragile items through the post can be a little like russian roulette.
also, if you have not received your package within 4-6 weeks after you have placed your purchase(takes me about a week to get your package in the mail btw), please contact me. i am not responsible for lost packages due to incorrect or non-current names or incorrect/non-current submitted addresses(i.e. the address i get is the one you have on file via paypal). i also keep receipts of each package i mail so i can surely send you a scan of proof of mailing with a date, if you like.
for intl' shipments, i am not responsible for customs related errors resulting in the package disappearing and not making it to your doorstep. if i receive a package back, i'll double confirm the address with you before making arrangements to re-ship the package.
to prevent possible shipping problems like what i've mentioned above, i recommend you email me directly immediately after you make your purchase to negotiate "registered mail", delivery confirmation(local, usa recipients only), or a different carrier that provides stronger insurance(such as UPS, FedEX or DHL). any extra shipment security features will add an extra charge that the you are responsible to supply (via paypal) after your initial cd purchase. i will communicate any and all of these extras to you if you chose any of the mentioned extra insurance options.
if you received the wrong item, please contact me immediately so we can make arrangements for me to get you the correct item. in this case you will need to ship back to me the incorrect item(which i will pay for shipping, in most cases) and when i receive that, i will ship back to you the correct item.
contact / help
Streaming and Download help